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Kurt Nelson, PhD is a Behavior Scientist who spends a lot of his time working with sales people. In this episode we dive into some of the reasons why people seem to hate sales people, including:
- What is the “negativity bias” and how are we supposed to overcome it?
- How can I better understand and respond to people who are mean to me over the phone?
- One killer tool for changing a conversation from bad to better, and changing how mean people affect my mood.
As president and founder of The Lantern Group, Kurt is an innovative leader in helping companies use behavioral science to improve their employee’s engagement and motivation. Kurt helps businesses design and leverage their employee communication, the design of their variable reward programs, and the structure of their HR initiatives to drive employee behavior that delivers bottom-line results.
Find him here: https://www.linkedin.com/in/kurtwnelson/